There are a number of reasons why your business needs to keep up with the times to ensure it’s success. The business telephone system you use is a huge part of making that happen. The world is pretty much virtual now and many parts of the modern business are on the road as well as in the office. What if your salesperson is on a motorway somewhere and has to send an order before 5pm that sameday, to make sure it arrives on Monday for the client. What if the order goes wrong and needs to be corrected that day? A mistake could cost your business hundreds, maybe thousands. Let’s say that your client needs a visual image to show their boss before going to print? Or that they want to change the layout of a visual design quickly and get it sent over to be finalised immediately? These are the type of things you simply cannot do over the telephone.
These things happen, they happen a lot. A phone call is only as good as the business that receives it. At least with a smartphone, you can get visual confirmation and your client can rely on you providing the information you need. What if your order is too slow and your clients switch to your competitor? Your business could miss out. You need a communication system that can bridge that gap to remain efficient.
3 Reasons why your telephone system is failing you
1) It isn’t mobile and accessible.
Your standard office POTS (Plain Old Telephone System) is probably clunky and landline based. It probably doesn’t let you leave your desk. The good thing about having a VOIP hosted system is that it can work with your business demand and change as your business grows. You can have all of your mobile sales people on the same system, at the same time. This will improve your business continuity and efficiency no end. It will also save your business money in the long run.
2) It doesn’t have multiple features.
Does your current business telephone system have all these features?
- Call Recording/Call Screening
- Missed Call alerts
- Integration with Email and E-fax and more
No? Not even a few of them? Think of all the business you are losing through engaged lines and missed call backs. Your potential customers are probably already halfway down the street looking elsewhere.
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3) It’s very easy to convert to a cloud VOIP hosted system.
The modern telephone system is full of confusing jargon and abbreviation but we can explain it in not only simple terms but also how it benefits your business. VoIP (Voiceover internet protocol) hosted systems are perfect for the virtual business because you can make the call anywhere for the same price without further complications. If your business needs to make regular international calls then it’s a must. You can still keep your existing telephone numbers and add extra ones without paying for them. Your employees working from home can have their own business line and you can keep your local fanbase without having to revert your business to a call centre. (Which is never ideal for smaller companies working with local business.)
So there you have it.