Support – IT & Business telephone systems

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Customer Support

In the competitive world of business it makes sense to protect your business telephone systems from the unexpected. If a sudden fault occurs and your phone system fails it can be an expensive problem to put right. Not only will it cost you a lot of time and money but it can also cause damage to your business through lost orders. Without the support of a Maintenance Agreement you run the risk of experiencing costly ‘Call Out & Labour’ fees, non-specialised engineers, lengthy response times and the infamous provider blame game! It pays to have a maintenance agreement.


small business phone systems Southampton



The benefits and peace of mind provided by a maintenance agreement are priceless especially if an issue does occur. Maintenance agreements provide your business telephone systems with:


  • No Costly ‘Call Out’ Fees or charges for equipment
  • 24 hour service 365 days a year (Please ask for the Platinum services)
  • Maintenance for a wide range of makes and models of phone systems
  • Remote Diagnostics
  • One Point of Contact
  • Online fault reporting
  • Complete Peace of Mind
  • Terms and Conditions Apply please see terms and conditions
  • What does it cover and what level of service
  • Meridian’s Maintenance Agreements offer a one hour and maximum 4 hour response time during normal working hours Mon-Thursday 9-5pm and Friday 9-4pm. The vast majority of maintenance issues on a Samsung system can be diagnosed and rectified remotely (We will need a remote connection and may need authorisation from your IT company) The cover includes all equipment from main CPU to handsets (Excluding headsets) If you have a maintenance or fault please call between office hours 08453130987 and out hours please call one of the following call providers;
  • Fidelity 0800 84068000
  • Frontier 0845 3014100

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Address & Contact Info

Meridian IP Communications Ltd
Unit 18 Freemantle Business Centre 152
Millbrook Road East Southampton,
Hampshire, SO15 1JR

Tel: – 0845 313 0987
Fax: – 0845 313 0988


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We are extremely happy indeed with the cost savings Meridian have brought to the practice and most importantly the leading technology we are now enjoying instead of our clapped out old system!!

- Daniella Simmonds, Woodside Veterinary Practice

Since Meridian have installed the new system, which interlinks our patient database it has vastly improved the efficiency of reception for both the staff and the patients alike… The partners loved the solution that saved the surgery money by installing it!

- Emma Prince, Little down Surgery

At last – a practical customer focused solution… that puts my previous supplier to shame…

- Darren Loose, Martin & Co estate agents

Meridian Communications provided a friendly and professional service. They accurately accessed our needs and the nature
of our organisation and provided us with an effective new phone system. As well as saving us money on our phone services,Meridian offered us excellent follow-up care through a dedicated customer service manager.

- Jane Austin Memorial trust

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